REVIEW
FAQs
Q. When will my order get dispatched?
It usually takes upto 3 working days to dispatch the order from the warehouse.However, incase of personalised products it may take upto 7 working days to dispatch the order from the warehouse.
Q. How can I track my order?
Upon dispatch, an email will be sent out with tracking details which will enable you to track your order.You will also be sent an sms with tracking details.
Q. What are the shipping timelines?
The time taken to deliver the products to you depends on the location and pincode of delivery.Usually, metro cities will receive the products within 5-7 days of shipping the product and non-metros will receive the product in 7-10 days of shipping.
Q. Do I have to pay for the shipping?
As a promotional offer we provide free shipping to all our valuable customers which is subject to change as and when the promotional offer expires.
Q. Can i return a product?
The time taken to deliver the products to you depends on the location and pincode of delivery.Usually, metro cities will receive the products within 5-7 days of shipping the product and non-metros will receive the product in 7-10 days of shipping.
Q. How can I initiate a return?
If the product is eligible for return, write to us at support@mumma.com within 48 hours of the receipt of the product along with photos and reason of return and we will have the process initiated upon scrutiny.
Q. Is it safe to pay on Mumma?
It is absolutely safe to pay on our portal as we use the latest encryption technology to store and safely transmit your personal and credit card information through our systems.All orders are processed through a secure checkout system.
Q. How will I know you received my order after payment deduction?
After you place an order with us we will share with you an order confirmation email with an order number to assure that an order has been successfully placed with us.
